Ivanti Voice/SaaS Configuration

This topic describes the process to configure Ivanti Voice with SaaS. For application-specific information, refer to the documentation accompanying the application. Administrators must have system administrator-level knowledge of the application as well as Ivanti Voice.

You may need to install the Ivanti Voice Client (see Installing Ivanti Voice Client for more information) if you decide to use the softphone (Ivanti Voice Communicator) instead of a physical phone, or if you need to access supervisor functions through the Agent Dashboard.

This section contains information about integration with HEAT 2013, which may be deployed either as a hosted solution or installed locally. The instructions apply to both.