Idle State Count
Definition
Number of times the agent entered the idling state during the monitored period.
Calculation
When an agent changes from the non-idle state to an idle state, IPCM increments the value of this statistic for the agent.
Voice Administrator's Guide
Number of times the agent entered the idling state during the monitored period.
When an agent changes from the non-idle state to an idle state, IPCM increments the value of this statistic for the agent.
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