Interaction Properties
The following table lists the default interaction properties.
|
Property |
Type |
Description |
|
CRN (Call Reference Number) |
int |
The identifier of the inbound call leg that initiated the interaction. This identifier is unique only during one Ivanti Voice start session; it can repeat if you restart the voice server. |
|
ANI (Automatic Number Identification) |
string |
The telephone number of the incoming call associated with the interaction. |
|
DNIS (Dialed Number Identification Service) |
string |
The telephone number dialed by the caller associated with the interaction. |
|
State |
string |
The current state of the interaction. The possible values are: 0=Unknown 1=Idle 2=Data Collection 3=Queued 4=Delivery Pending 5=Delivered 6=Held 7=After-Call Work 8=Completed For information on interaction states, refer to States. |
|
FirstInteractionID |
int |
The ID of the first interaction in the chain. For example, if a call is transferred there are two interactions for that call – one for the first agent and another for second agent. The second interaction has the ID of the first interaction in this property. |
|
PreviousInteractionID |
int |
The ID of the previous interaction in the chain. |
|
AgentID |
int |
The ID of the agent who handles interaction. |
|
ServiceType |
string |
The name of the service set by the voice application. |
|
CurrentApplication |
string |
The name of the application that created the interaction. |
|
CurrentBlock |
string |
The name of the block executing currently. |
|
SelectedCondition |
string |
The name of the selected condition if an Application Building building block has multiple conditions |
|
DisconnectedInBlock |
string |
The name of the block executing when the inbound call disconnects. |
|
Reason |
string |
The Not Ready reason of the agent if Ivanti Voice routes the interaction to an agent who is in the Not Ready state. |