FRS SaaS Connection Configuration

To Configure Ivanti Voice to Connect to any FRS SaaS Application Database:

1.Open Ivanti Voice: In the Management Portal, select System Configuration > Contact Center Server > Integrations. Click the FRS SaaS tab.

2.Select the Enable check box and click the Update button.

At this point, do not click the Commit Changes button or you will see errors in the Log, since the connection has not yet been configured.

3.In the Name field, type a name for the connection to the FRS SaaS database and add a comment if desired.

4.In the SaaS Tenant field, type the tenant ID.

5.Type a comment if needed.

6.Click the Add button. Ivanti Voice adds the connection to the table.

7.Click the name of the connection, which now appears as a link. The connection settings appear.

8.In the SaaS User Name field, type the user name for the user who has SaaS administration and configuration rights.

9.In the SaaS User Password field, enter the password for the SaaS user name entered above.

10.In the SaaS User Role field, enter a role valid for the SaaS User Name that has administration and configuration rights.

11.The SaaS Tenant field will be populated if you typed the tenant ID in the Tenant field in step 4. Otherwise, type the tenant ID here.

12.In the Config Web Service URL field, type the URL of the Ivanti Voice Web Service. The default value is: https://tenant/ServiceAPI/IPCMService.asmx

13.Ivanti Voice uses the IP address of the application server (to which the user was assigned at login), along with the IIS virtual directory, to build the URL to the API. In the App Server virtual directory field, type the name of the IIS virtual directory (if applicable).

If a virtual directory is included in your installation, enter the directory name after the tenant name as seen the in the following example: https://tenant/HEAT/ServiceAPI/IPCMService.asmx

14.The Comment field will be populated if you typed a comment in step 4. Otherwise, type a comment here.

15.In the Foundation user synchronization section, select the Enable option to enable synchronization of data to Ivanti Voice from SaaS application database.

16.Click the Update button for that section.

17.The SaaS user authentication section settings are related to authenticating the Ivanti Voice user with the SaaS application server. The content of the first three fields: host, port, and path, configure the URL in the last field; the URL field can be modified by changing the host, port, or path fields. You should not modify this setting unless the location of the authentication service changes.

•Authentication host - Enter the authentication host.

•Authentication port - Enter the authentication port; the default is 80.

•Authentication path - Enter the authentication path; the default is /ServiceAPI/IPCMService.asmx?CheckSessionKey=%s.

If a virtual directory is included in your installation, enter the directory name at the beginning of the string, as seen the in the following example:
/HEAT/ServiceAPI/IPCMService.asmx?CheckSessionKey=%s

•Authentication URL - The location of the user authentication service on the application server, by which Ivanti Voice will verify the user.

18.Click the Update and Commit Changes buttons.