Instant Messaging Reports

The Ivanti Voice database stores instant message (IM) sessions.

For information about instant messaging, refer to the Ivanti Voice Agent Dashboard User’s Guide.

The Instant Messaging Search page (Management Portal > Reporting > Instant Messaging) lets you view instant messages in the Ivanti Voice database.

To Run a Search:

1.Select your time zone from the drop-down list.

2.In the Dates field, select the time frame from which you want to retrieve voice application data. Either select a defined period such as Today, or select the Custom option and specify a range in the From and To fields.

3.If you select the Custom option in the Date field, in the From field specify the earliest date and time from which you want the search to retrieve voice application data. Either click the calendar icon next to the field and specify a date and time in the pop up screen, or type the date/time in the field using the following format: <month>/<day>/<year> <hour>:<minute>:<second>. For example: 06/05/2006 15:53:25

4.To: If you select the Custom option in the Date field, specify the latest date and time from which you want the search to retrieve voice application data. Either click the calendar icon next to the field and specify a date and time in the pop up screen, or type the date/time in the field using the following format: <month>/<day>/<year> <hour>:<minute>:<second>. For example: 06/05/2006 15:53:25

5.If you select the Custom option in the Date field, in the To field specify the latest date and time from which you want the search to retrieve voice application data. Either click the calendar icon next to the field and specify a date and time in the pop up screen, or type the date/time in the field using the following format: <month>/<day>/<year> <hour>:<minute>:<second>. For example: 06/05/2006 15:53:25

6.In the Agent field, select the user who sent the instant messages for which you want to search.

7.In the With field, select the user who received the instant messages for which you want to search.

8.Click the Search button to run the search. Ivanti Voice returns a list of instant messages sorted by date. Click the date to view the instant message text.