Prompts

Many blocks use voice prompts to request input from callers, inform callers about events, or play music while callers are waiting for an agent. These prompts can be either pre-recorded audio files or static prompts that Ivanti Voice generates using Text-to-Speech (TTS) functionality from textual prompt descriptions.

Ivanti, Inc. recommends using TTS prompts during voice application development to focus on application functionality (rather than constant prompt recording and editing), and replacing the TTS prompts with prerecorded prompts once development is complete. For more information on TTS applications, refer to AppServer Advanced Configuration.

The Prompt Manager dialog box in Application Builder (click the Prompt Manager link above the flowchart in an open application) lists all prompts the open voice application uses, and lets you set the languages in which the voice application can play prompts.

Languages

In the Prompt Manager dialog box, on the Languages tab, the Languages in use table lists the languages the voice application supports (i.e., every language in which the voice application can generate or play prompts).

The start-up language for an application is defined in the Default Language field. This is also the language used to display prompt contents in blocks, if the translation for that prompt exists in the application (if not, the prompt Description field will not display content). During run time, the language can be changed using the Set Prompt Language block (refer to Set Prompt Language Block). For example, if the Set Prompt Language block sets the voice application language to German, the voice application automatically plays the version of the prompt configured for German in the Prompt Manager dialog box.

To enable Ivanti Voice to generate prompts in a different language, install a TTS engine for that language. Note that a TTS engine is a third party software product; Ivanti Voice does not supply any TTS engines.

Languages can be added to the Languages in use table.

To Add a Language to the List:

1.In the Prompt Manager dialog box, on the Languages tab, select the language in the drop-down list below the Languages in use table.

2.Click the Add button.

To Remove a Language from the List:

•Click the red x icon to the right of the language.