GMEE Screen Pop Block

The GMEE Screen Pop block governs the GMEE Screen Pop action when a call is routed to an agent.

This block is for use only with Ivanti Voice/GMEE configurations. For details, refer to Ivanti Voice/GMEE Configuration.

Settings

Confirgure the GMEE Screen Pop block settings:

• Label - Change the name of the block if needed to uniquely identify the use of this block in the application flowchart.
• Contact AccountNo - The interaction property that holds the account number of the Contact.
• Incoming Call Action - Configures what is displayed on the GMEE screen to the Agent receiving the call. Select one of the following:
  • Open - Opens a new Contact window.
  • Goto - Navigates to the Contact indicated (without opening a new window).
• Open Search Center - Selecting Yes causes the GMEE Search Center to open when the contact cannot be identified.
• Show Complete Action - Determines which action should pop up when a call is answered.
• Reference - Text which will be populated in the Reference field.
• Activity Code - Text which will be populated in the Activity Code field.
• Screen Transfer - Automatically updates the interaction data from the currently displayed GMEE contact on the agent's workstation.

When configuration for this block is complete, click the Update button to apply the settings.