HEAT Next Item Block

Works in conjunction with the HEAT Search and Alpha Search blocks. The HEAT Search and Alpha Search blocks set the interaction properties for the first row found. The HEAT Next Item block sets the interaction properties for the subsequent rows in the search results until there are no additional rows, at which point the block executes the No more items conditional exit.

This block is for use only with Ivanti Voice/HEAT configurations. For details, refer to Ivanti Voice/HEAT Configuration.

Conditional Exit

The HEAT Next Item block has one conditional exit: No more items, which is executed when the end of the list has been reached

Settings

The HEAT Next Item block has the following setting:

•Label - Change the name of the block if needed to uniquely identify the use of this block in the application flowchart.

Query Information

•Interaction Property Name for Id - The name of the interaction property in which to save the ID of the new ticket.

•Search direction - Sets the direction of travel through the list: select Next object or Previous object.

Fields to Return Table

The Fields to Return table lets you configure the HEAT Next Item block to retrieve object fields other than the record ID of objects it finds.

Since the HEAT Next Item Block works in conjunction with the HEAT Search and Alpha Search blocks, you must use the same settings as you did for the Fields to Return table in the HEAT Search and Alpha Search blocks.

•Field Name - The name of the field to retrieve. Type the field name.

•Property Name - The name of the interaction property in which to store the value the voice application retrieves.

To Add Fields and Values to the Table:

•Click the green + icon.

When configuration for this block is complete, click the Update button to apply the settings.