Monitor Current Server Activity

The Management Console allows you to monitor current activities on each server.

To monitor current activities on each server:

Activity	Viewing Instructions
The ID, group, address, and states or all agents, as well as the ID of the current interaction associated with the agent.	In the Objects pane, select the Contact Center Server. In the right pane, select the Agents tab.
The ID, state, and associated agent of all current Ivanti Voice interactions.	In the Objects pane, select the Contact Center Server. In the right pane, select the Interactions tab.
The name, CRN (call reference number), timestamp, ID, and method of the voice server channels.	In the Objects pane, select the Voice Server. In the right pane, select the Application Contexts tab.
The CRN (call reference number), state, and direction (either inbound or outbound) of every call accessing the voice server, as well as the application name.	In the Objects pane, select the Voice Server. In the right pane, select the Calls tab.
The ID, voice format, CRN, and state of the voice server ASR channels.	In the Objects pane, select the Voice Server. In the right pane, select the ASR Channels tab.