Number of Agents in Ready State

Definition

The number of agents that are logged into the contact center and available to take calls.

Calculation

When an agent changes to the Ready state, Ivanti Voice increments the value of this statistic.

When an agent changes from the Ready state, Ivanti Voice decrements the value of this statistic.

When an agent is removed from the configuration while in the Ready state, Ivanti Voice decrements the value of this statistic.