SIP-Enabled Desktop Phone Configuration

Configure these settings (if present) on each agent’s SIP-enabled desktop phone. Refer to the instruction manual included with the phone as necessary.

•Static IP address

•Subnet mask

•UDP/TCP port (usually 5060)

•Default gateway - Needed when calling/called parties are on different TCP subnets.

•SIP proxy address and port - Set according to the SIP Proxy configuration.

•Secondary SIP proxy address and port - Set according to the SIP Proxy configuration, or to the address and port of a secondary proxy if you have one.

•Outbound proxy - Set to SIP proxy address.

•Registrar - Set to the SIP proxy address and port.

•User, number, or address - Set to the telephone number for the phone as specified in the dial plan.

•User name and password - The values defined in the proxy dial plan for this endpoint. You do not need to use these fields if you did not specify a username and password for this endpoint in the dial plan.