HEAT Update Block

Updates select fields in a HEAT object.

This block is for use only with Ivanti Voice/HEAT configurations. For details, refer to Ivanti Voice/HEAT Configuration.

Conditional Exit

The HEAT Update block has one conditional exit, Update Failed, which directs the flow of the voice application if the database update does not succeed.

Settings

The HEAT Update block has the following settings:

•Label - Change the name of the block if needed to uniquely identify the use of this block in the application flowchart.

•Connection (Required) - The name of the HEAT connection. The drop-down list contains the name of all configured HEAT connections.

•Object Type - The type of HEAT object to update. Either enter the object type, or click the browse button next to the field to access the Object dialog box and select a type.

•Object ID - The ID of the object to update. Either enter the object ID, or the interaction property containing the object ID. Enclose the property name in percent (%) signs. For example: %PropertyName%

Fields Table

Most HEAT objects require you to set a number of properties before saving an object in the HEAT database. Use the Fields table in the edit pane to set these properties.

The Fields table sets all fields in one transaction. Use interaction properties enclosed in percent (%) signs for both field names values. Refer to the HEAT documentation for information on which fields to set.

To Set the Business Object Fields using the Fields Table:

•Field Name - The name of the business object field the voice application populates. Either type the field name, or click the browse button next to the field to access the Field Name dialog box and select a field. The fields the Field Name dialog box lists are based on the type of business object you select in the Object Type field.

•Field Value - The name of the interaction property containing the value for the field. Enclose the property name in percent (%) signs. For example: %PropertyName%

Attachments Table

The Attachments table lets you configure the HEAT Update block to automatically attach files to an existing ticket. The Description column lists descriptions of the files to attach, and the File Path column lists the locations of the files.

To Attach a File:

1.Enter a description of the file in the field at the bottom of the Description column.

2.In the empty field at the bottom of the File Path column, enter the location of the file you want to attach.

3.Click the green + icon.

4.Click the Update button.

5.Click the Commit Changes button.

If the Attachments table contains files you do not want to attach automatically, use the red x icons to remove the files from the table.

When configuration for this block is complete, click the Update button to apply the settings.