Devices

After you've imported information into the Ivanti Neurons Platform or deployed the Ivanti Neurons Agent, the device records appear on the Devices page. Access this page by selecting Devices in the left navigation pane.

Use the device details search field to search the device list for matching text.

Devices view search field

Alternatively, use the global search at the top of the page to search for users or devices, from anywhere in the Neurons Platform.

To delete a device from the Neurons Platform, select the box next to the device and then select Delete at the top of the page. This removes the record for that device from the Neurons Platform. If the record was imported from another source using a connector, and the device record still exists in the source, the record may be re-imported the next time the connector runs.

Use the enhanced filtering and grouping features to find and organize devices you're managing.

The Ivanti Neurons Smart Advisors offer additional details about devices. Smart Advisors provide reports for device reconciliation, stability, and inventory management (i.e., reimage or replace). For more information, see Smart Advisors.

About columns on the Devices page

Each column represents an imported device attribute. Depending on the connectors you have set up for use with the Neurons Platform, you can potentially import thousands of different attributes and choose to display any of them in a column on this page. The following drop-down list shows the default columns on this page and the attributes they are mapped to.

To change the default columns, use the Column Chooser button Column Chooser button at the right-edge of the column header. You can add and delete columns and rearrange their order. Use the drop-down lists to select which attributes will be visible.

Column Chooser feature

How Neurons reconciles imported device records

When importing device data from one or more data sources, Neurons reconciles the incoming records using the following process:

  1. Neurons searches existing records using predefined attributes such as DeviceID, HardwareID, and System.SerialNumber. If an incoming record matches any one of these attributes, the records are merged.
  2. Neurons then searches existing records using combinations of predefined attributes such as Network.TCPIP.HostName, Network.TCPIP.Address, and Network.NICAddress. If an incoming record matches any combination of these attributes, reconciliation will occur.
  3. Next, Neurons looks for IP address changes. If an incoming record matches the other attributes of an existing record and only the IP address is different, then the records will be merged, but only if the JobID is different or doesn’t exist. If the JobID is the same, Neurons assumes three things: that both records are part of the same connector “run,” are likely different records, and should not be merged.
  4. Finally, if Neurons can’t find any existing records to reconcile with an incoming record, then that data is created as a new record.

There are two issues to be aware of:

  • MAC addresses: Depending on the environment, several devices could have the same MAC address (i.e., a local MAC address assigned by the software or a network administrator) on one of the bound adapters. Neurons takes measures to avoid reconciliation problems with this specific attribute.
  • Virtual Machines: Different VMs belonging to the same host can have the same value for some device attributes, such as System.SerialNumber or HardwareID. In this case, Neurons removes those attributes from the identities array to avoid reconciliation problems. For example, if the record has Model = 'Virtual Machine', then Neurons will remove System.SerialNumber from the identities array. Other attributes may also be removed, based on different conditions.