Trusted Agent Monitoring and Logging

Role: Administrator

Minimum Version: Ivanti Neurons for ITSM 2025.4

Trusted Agent LDAP operations, such as connection tests, LDAP synchronization, and policy updates are logged. View the logged information in the Operational Logs, where you can select logged items and view detailed information on each operation. Logged information can provide help in determining the cause of any errors with Trusted Agent for LDAP connections.

The Operational Logs list displays general information on each item, such as the category, a description of the item (for example: LDAP sync, LDAP test, etc), the message ID, status (for example: Pending, Successful, Failed), and the created on, and modified on dates.

You can display detailed information on each item by selecting it in the log list.

Viewing Operational Logs

You can view all the Operational Logs for up to 30 days, after 30 days logs are purged automatically.

1.Log in to Neurons for ITSM as an Administrator.

2.Open the Configuration console > select Extend > Integration Tools > Trusted Agent Monitoring.
A list of all logged events with status and date stamp is displayed.

3.Select an item in the list to view detailed log information.