If You Require Technical Support

DSM technical support is available here: https://forums.ivanti.com/s/desktop-and-server-management-dsm

The following information is required when you contact our Support:

• Your customer number
• The exact DSM Suite version number
• The target platform of the installation (version of the client's operating system). You can also find this information in the log files.
• The network operating system and the network configuration
• An exact description of the problem including the messages
• The log files of the affected DSM components

To find the version number:

• Start DSM Management Console. Click the item About DSMC in the Help (?) menu.
• In every DSM log file: Search for 'version :'

If you send log files to our Support...

please be sure to set the logging level of detail to Detailed (0) so that the log file is written in as much detail as possible.

To do this, use the respective workstation to start the NetInstall Monitor (NIMONI.EXE) from the DSM base directory (%programfiles%\NetInst\NiMoni.exe). Select the value Test(0) in the Log File Options > Set report level. Now try to reproduce the error so that the detailed log file can be written.

Log Files

For more information about log files please refer to the online documentation in the DSMC’s menu bar > ? or on the DSM Suite CD: NetInstall\ docs\e\DSM.chm.