Installing HEAT/ITSM Integration

Install and configure the HEAT Service Management Integration module so that you can use DSM with HEAT Classic, ITSM 6/7 or HEAT Service Management. Install the setup on the (primary) Business Logic Server in your environment. In the setup you will find the HEAT Service Management Integration option in the Reinstall or Add product/module settings.

Select the option and start the setup. Wizard dialogs will guide you through the installation process. The system provides all components on DSM side required for communication and data exchange with HEAT/ITSM.

You do not need a license key for the module; after installation, you can use the module immediately.

Please make sure to specify the required settings in the ICDB (configuration table) in the HEAT/ITSM Integration section. For ITSM 6, make sure to specify the URL of the FrontRange Integration Call Back Web Service, for ITSM 7 and HEAT Service Management the URL of the DSM Integration Service! If you are using the cloud solution, you have to specify the Authentication Key, that you received when purchasing the product.