Importing from Ivanti Neurons

You can import asset data from Ivanti Neurons using the connector (OData Connection) designed for your data source. As of version 2021.3, both On-Premises and Cloud customers can import data from Ivanti Neurons. To do this, you must be an Asset Administrator with an Ivanti Neurons Platform account that's set up and ready to use.

There are three types of records you can import from Ivanti Neurons:

1.Software inventory – Licensable software records that will display in two places:

The Hardware Assets workspace > Licensable Software tab for individual devices with that software installed.

The Software Assets workspace > Installations tab for a manufacturer, listing all devices with that software installed.

2.Invoices – Records for vendor invoices that are associated with asset purchase orders. These will display in the Invoices workspace.

3.Devices – Hardware asset records that will display in the Hardware Assets workspace.

Before you begin

Ensure that you're current on all Ivanti Neurons for ITAM content package updates, which are available from the Ivanti Marketplace (under the Product > Asset Management category).

You must also have all aspects of your Ivanti Neurons Platform account set up and ready to use with Ivanti Neurons for ITAM. This includes:

Working with Ivanti customer support to ensure that the tenants for both Ivanti Neurons Platform and Ivanti Neurons for ITAM are set up to communicate with each other during the data transfer.

Configuring the Ivanti Neurons connector for your data source. For details, see the Ivanti Neurons online help at help.ivanti.com.

Next, in the Ivanti Neurons for ITAM user console, you need to select the types of records you want to import. This is a one-time configuration.

Finally, set the CI (asset) type settings for the imported data. This is a one-time configuration.

Optional but recommended

You can create device parent type/subtype filters and field mappings that define how the Ivanti Neurons connector will import your source asset data. These customizations provide a high level of control over how data is displayed in the Hardware Assets workspace and are useful when importing many records at once. For details, see Customizing imports from Ivanti Neurons.

If you don't create field mappings for devices imported from Ivanti Neurons:
Device records will display in the Hardware Assets workspace as the CI (asset) type specified in the Asset Processor Configuration workspace (by default, unmanaged). Once the records are imported, you'll need to manually change their status to a managed asset type and subtype by following the procedure below.

The import process

You’ll need to be logged into both Ivanti Neurons Platform and Ivanti Neurons for ITAM to monitor the end-to-end process as it occurs.

The general steps for the import are:

From the Ivanti Neurons website, run the data connector to start the process. The connector will begin pulling records into Ivanti Neurons from the data source, then over into your ITAM database. If needed, you can set a schedule in Ivanti Neurons for recurring imports. You can only run one connector at a time.

It should take no longer than several minutes for the import process to begin populating the database. If this doesn't occur, contact Ivanti customer support for assistance.

In the Ivanti Neurons for ITAM user console:

Open the Integration Queue workspace and monitor the progress, which may take a while. Refresh the page as often as needed. You’ll see the status of the import job go from Queued to Running to Completed. The job will disappear from this workspace when completed.

Review the Message Queue Journal workspace for incoming messages processed from Ivanti Neurons. Click Decompress Message (top right of page) to view the data details about specific, discovered devices.

Imported records will display in the correct workspace for the record type, as mentioned above. You may need to refresh those workspaces (Hardware Assets, Software Assets, and Invoices) before the data displays.

If you didn't customize how the Ivanti Neurons connector imports source asset data, device records will display in the Hardware Assets workspace as unmanaged by default. You'll need to manually change the status of these records to a managed asset type and subtype.