Scans via dedicated scanners
Ivanti Neurons for ITAM supports the use of dedicated Android-based barcode scanners to scan hardware assets into the database for the first time, edit record details, and sync updates with the database.
The scanner must have the Ivanti Asset Manager app installed, which is available from the Google Play Store here. The forms for the app are designed to work best with a scanner screen size of 4.5 inches.
This app works only on dedicated barcode scanners, not smartphones. To scan, track, and manage assets via smartphone, use the Ivanti Neurons for ITSM & ITAM app. For details, see Scans via smartphones.
The barcode scanner app identifies hardware assets by scanning barcodes that contain the asset tag. For new assets, a record is created and saved in the Hardware Assets workspace. A record of the scan is added to the database in two areas—the Scan Log workspace and the Hardware Assets workspace > Scan Log tab of the asset record.
To use the barcode scanner app, you must be assigned the Asset Scanner role.
You can open earlier scans from the list of scans if they exist. If you're an Asset Administrator, you can also delete scans.
1.Open the app on your Android barcode scanner. Enter your Tenant URL, then tap Continue.
2.Log in to an account with the Asset Scanner role. The scan log screen displays, showing a list of earlier scans if they exist.
3.Tap New Scan.
4.Tap the Scan button on the barcode scanner and scan the barcode. The Asset Tag field populates with the number from the barcode.
5.Tap Lookup. If a matching asset tag is found in the Hardware Assets workspace, the screen is populated with those values for that asset. If no match is made, the screen does not change.
6.Complete the fields on the scan screen as required, then tap Save. Existing asset records are updated with the new values in both the app and the Hardware Assets workspace. For new assets, a record is created and saved in those same locations.
A record of the scan is added to the Scan Log workspace, as well as the Hardware Assets workspace > Scan Log tab of the asset record.
7.Tap List View to return to the scan log screen.
Workaround when the Asset Scanner role doesn't display
As of Ivanti Neurons for ITAM 2022.1: For environments where both Ivanti Neurons for ITAM and ITSM are in use, the scanner device app may not display the Asset Scanner role for selection.
A workaround is described below. It requires you to enable access to the Modern Analyst UI for the Asset Scanner role, then edit the form view for that role. After completing the procedure, the Asset Scanner role should display in the barcode scanner app as expected.
1.Log in to Neurons for ITSM as an Administrator.
2.Click the icon to open the Configuration Console.
3.In the left navigation pane, expand Configure > Users and Permissions > Roles and Permissions.
4.From the roles list, click AssetScanner.
5.On the Role Details page, select Overwrite default branding options with the options listed below. Ensure the Modern Analyst UI option is also selected, along with the following branding options:
7.In the left navigation pane, expand Build > Page Layouts.
8.From the roles list, click AssetScanner, then click Edit.
9.Click Add New Form View (near the bottom of the page).
10.Using the Form View Editor, enter the following values:
•Display name: Enter responsive.analyst.new
•Main form: Select MAM.ScannedAssetVertical.Default
•Toolbar: Select Enable Next/Previous buttons on the search bar.