Scans via dedicated scanners

Ivanti Neurons for ITAM supports the use of dedicated Android-based barcode scanners to scan hardware assets into the database for the first time, edit record details, and sync updates with the database. The scanner must have the Ivanti Asset Manager app installed, which is available from the Google Play Store here.

Note that this app works only on dedicated barcode scanners, not smartphones. To scan, track, and manage assets via smartphone, use Ivanti's Mobile Service Manager app. For details, see Scans via smartphones.

The forms for the scanner device app are designed to work best with screens of a certain size—two scanner devices that Ivanti recommends are here and here.

The scanner device app identifies hardware assets by scanning barcodes that contain the asset tag. For new assets, a record is created and saved in the Hardware Assets workspace. A record of the scan is added to the database in two areas—the Scan Log workspace and the Hardware Assets workspace > Scan Log tab of the asset record.

To use the scanner device app, you must be assigned the Asset Scanner role.

You can open earlier scans from the list of scans if they exist. If you're an Asset Administrator, you can also delete scans.

1.Open the app on your Android barcode scanner. Enter your Tenant URL, then tap Continue.

2.Log in to an account with the Asset Scanner role. The scan log screen displays, showing a list of earlier scans if they exist.

3.Tap New Scan.

4.Tap the Scan button on the barcode scanner and scan the barcode. The Asset Tag field populates with the number from the barcode.

5.Tap Lookup. If a matching asset tag is found in the Hardware Assets workspace, the screen is populated with those values for that asset. If no match is made, the screen does not change.

6.Complete the fields on the scan screen as required, then tap Save. Existing asset records are updated with the new values in both the app and the Hardware Assets workspace. For new assets, a record is created and saved in those same locations.

A record of the scan is added to the Scan Log workspace, as well as the Hardware Assets workspace > Scan Log tab of the asset record.

7.Tap List View to return to the scan log screen.