Scans via smartphones

Ivanti Neurons for ITAM (Drop #22 and above) supports the use of the Ivanti Service Manager app to scan and track hardware assets that may be out of place or not properly accounted for. Use the app to scan asset barcodes, edit record details, apply a range of quick actions, and then sync those updates with the database.

By default, supported asset types include computer, mobile device, general asset, peripheral device, and infrastructure (not consumables). To add support for other asset types, the Asset Administrator must first configure forms for them. For details, see the Ivanti Neurons for ITSM help topic Creating a Form.

This app is for use on asset records that currently exist in the database. You cannot use it to scan hardware assets into the database for the first time. To do that, you must use Ivanti's app for dedicated barcode scanners. For details, see Scans via dedicated scanners.

Setting up the app

The app is for use in an Ivanti Neurons for ITAM-only environment, or in an environment where both Ivanti Neurons for ITSM and ITAM are installed. It works on both Android- and iOS-based smartphones.

You need to set up two parts before using:

1.The tenant software, which the Asset Administrator needs to download onto each tenant to be accessed via the app. Download the software, called the Mobile Asset Manager content package, from the Ivanti Marketplace (located under the Product > Asset Management category). It's recommended that you first test this package on a staging server before using in a production environment.

In addition, ensure that each app user is assigned the Mobile Asset Manager user role (not the Asset Mobile role).

2.The smartphone software (titled the Ivanti Service Manager app), which each user needs to download onto their smartphone from the Google Play Store here (Android) or the Apple App Store here (iOS).


With each scan, the app enables you to pull up an existing asset record to edit the details and apply a range of quick actions. By default, supported actions include assigning assets to a new location, user, or financial owner; checking assets into a storage space; and transferring as stock to a new location. If your environment includes Ivanti Neurons for ITSM, you can also create a new incident related to the asset.

Some of the details in this section are specific to the Android-based version of the app, but the general information works for the iOS version as well.

The app includes several adjustable scan settings, such as the ability to toggle off automatic scanning.

Offline scanning

Some of the details in this section are specific to the Android-based version of the app, but the general information works for the iOS version as well.

If internet connectivity is lost while you’re logged into the app, you can continue to scan barcodes as you would normally. For example:

If you’re logged in but lose internet connectivity before scanning begins, you can go ahead and scan. Later, when you’re logged in and back online (using the same user account), the app will automatically sync the scans with the database and display the asset details.

If you’re logged in but lose internet connectivity while scanning, you can continue to scan. Later, when you’re logged in and back online (using the same user account), the app will ask if you want to sync the barcodes that were scanned offline or start over. Click Use items to sync the scans with the database or click Start new to discard those barcodes and start over.

In a third scenario, if you’re not logged into the app and are offline, you can take photos of the barcodes, then use the app to scan the images once you’re logged in and back online. To do this:

From the app’s Home > Scan Assets > scanner screen, click the icon (top right of the screen) to open your list of photos. Manually select the photos to scan. The app will automatically scan the barcodes from those images, then fetch and display the asset details. You can perform the actions you would normally, then sync the updates with the database.

To view which images were successfully scanned, click View Scanned Images Report (near the top of the screen). If there's a problem, the app will indicate that one of several issues has occurred:

Processing Failed: The barcode wasn't in focus or was cut off when the photo was taken.

Duplicate Asset: The barcode is a duplicate of a previously scanned asset.

Asset not Found: The asset record isn’t currently in the database.

Note that you can’t scan new barcodes into the database with the app. If you attempt this, once you’re back online, the app will be unable to sync those barcodes (since they don’t already exist in the database).

Barcode lookup fields

Asset Administrators have the option of editing the barcode lookup fields that the app uses to identify scanned assets. By default, the serial number and asset tag are scanned. An easy way to edit these fields is to use the procedure below, where you can access the lookup fields via a saved search in the Hardware Assets workspace.

The guidelines for lookup fields are these:

Lookup fields should match the fields currently defined for the Scan Log workspace. By default, these fields are asset tag and serial number.

You can use any number of fields as a lookup, though 2-3 should be sufficient.

The app requires that at least one field be used as a lookup in the saved search, as shown in the next procedure.


Here are a few tips if you're having problems using the app: