Patch for SCCM

Technical Assistance

For technical assistance with Patch for SCCM, please refer to one of the following support options:

View product documentation at help.ivanti.com

View online video tutorials at www.youtube.com/ivantihelp

Browse the Ivanti Community Site at https://forums.ivanti.com

Contact Ivanti Support at https://www.ivanti.com/support/contact

How to Collect Data for Technical Support

If you ever have a question or issue with Patch for SCCM that requires help from our Technical Support staff, please have the following information available when opening a support request or calling:

What version of Patch for SCCM are you using? You can locate this information by clicking the Settings button on the Home tab and then selecting the About tab.

What operating system is the console installed on? Please include the service pack level.

Do the SCCM console and the WSUS Server reside on the same machine or on different machines?

What exactly were you doing when the issue occurred, or what exactly do you want to do? Please be as descriptive as possbile.

Provide your Patch for SCCM license key.

Provide screen shots or text of any on-screen errors.

Provide copies of all log files.

All logs created by Patch for SCCM are located in the \Users\<user name>\Ivanti\Patch directory.

 


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