Technical Assistance

For technical assistance with Patch for MEM, please refer to one of the following support options:

View product documentation at help.ivanti.com

View online video tutorials at www.youtube.com/ivantihelp

Browse the Ivanti Community Site at https://forums.ivanti.com

Contact Ivanti Support at https://www.ivanti.com/support/contact

How to Collect Data for Technical Support

If you ever have a question or issue with Patch for MEM that requires help from our Technical Support staff, please have the following information available when opening a support request or calling:

What version of Patch for MEM are you using? You can locate this information by clicking the Settings button on the Home tab and then selecting the About tab.

What operating system is the console installed on? Please include the service pack level.

Do the Configuration Manager console and the WSUS Server reside on the same machine or on different machines?

What exactly were you doing when the issue occurred, or what exactly do you want to do? Please be as descriptive as possbile.

Provide your Patch for MEM license key.

Provide screen shots or text of any on-screen errors.

Provide copies of all log files.

All logs created by Patch for MEM are located in the \Users\<user name>\Ivanti\Patch directory.