Technical Assistance

For technical assistance with Patch for Configuration Manager, please refer to one of the following support options:

• View product documentation at help.ivanti.com
• View online video tutorials at www.youtube.com/ivantihelp
• Browse the Ivanti Community Site at https://forums.ivanti.com
• Contact Ivanti Support at https://www.ivanti.com/support/contact

How to Collect Data for Technical Support

If you ever have a question or issue with Patch for Configuration Manager that requires help from our Technical Support staff, please have the following information available when opening a support request or calling:

• What version of Patch for Configuration Manager are you using? You can locate this information by clicking the Settings button on the Home tab and then selecting the About tab.
• What operating system is the console installed on? Please include the service pack level.
• Do the Configuration Manager console and the WSUS Server reside on the same machine or on different machines?
• What exactly were you doing when the issue occurred, or what exactly do you want to do? Please be as descriptive as possible.
• Provide your Patch for Configuration Manager license key.
• Provide screen shots or text of any on-screen errors.
• Provide copies of all log files.
  All logs created by Patch for Configuration Manager are located in the \Users\<user name>\Ivanti\Patch directory.