Getting Started with Identity Broker

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Resulting behavior if configured correctly

If all configuration was executed correctly, the resulting behavior should be as described below.

ClosedOne Identity Provider configured in the Identity Broker

When an authorized user browses to an Ivanti Automation, Identity Director or Workspace Control portal, the URL in the browser address bar changes a few times because of the redirections during the Authentication sequence.
Depending on loading speed, an Identity Broker page may be displayed.
There are no security warnings.
The browser then immediately continues to the original portal URL.

ClosedMore than one Identity Provider configured in the Identity Broker

When an authorized user browses to an Ivanti Automation, Identity Director or Workspace Control portal, an Identity Broker page is displayed without security warnings.
On this page, the user is presented with a list of configured Identity Providers.

Example:
Identity Broker login page with multiple Identitity Providers

When the user selects an Identity Provider, the URL in the browser address bar changes a few times because of the redirections during the Authentication sequence.
The browser then continues to the original portal URL.

Troubleshooting

If users are prompted for credentials, one of the following situations might apply:

  • The certificate is not trusted by the browser on the user's computer.
    Possible solutions:
    • Correct the trust settings.
    • Use a different certificate.
  • The Identity Broker and/or Windows Authentication Provider website was not added to the Local Intranet Zone on the user's computer.
    Possible solution:
    • Add the website(s) to the Local Intranet Zone.
  • The website is opened from a user session on the IIS server that also hosts the Windows Authentication Provider. This is an IIS security feature.
    Possible solution:
    • Use a different computer to access the portal.

Please visit the Knowledge Base for more troubleshooting information.

See also

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