Identity Director Administration Guide

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Assign and unassign services

You can assign and unassign services directly from the Management Portal if you are a valid Identity Director user. Validation is based on user logon name.

  • When you assign a service to one or more persons, the service is delivered, but its workflow is not executed. This is useful, for example, if a mobile phone has already been delivered to a person, but you want to manage the delivery and return of this item with a service from now on: by assigning a service Mobile Phone to a person, the service is delivered, but the person does not receive a mobile phone. If the mobile phone needs to be returned, the "normal" return workflow of the service Mobile Phone is followed.
  • Similarly to assigning a service to one or more persons, when you unassign a service, the service is returned, but its workflow is not executed.
  • When you assign or unassign a service, you need to specify service attributes manually.
  • The availability of this functionality may be subject to the license type used in your environment.

Assign or unassign a service to one or more persons

  1. In the Entitlement Catalog section, click the tile of the service that you want to request or return. This opens the service page.
  2. Click Assign in the taskbar to assign the service, or click Unassign to unassign it.
  3. Select the people to whom you want to assign or unassign the service.
  4. Click OK.

Assign or unassign one or more services to a person

  1. In the People section, click the tile of the person to whom you want to assign or unassign services. This opens the person page.
  2. Click Assign in the taskbar to assign services, or click Unassign to unassign them.
  3. Select the service(s) that you want to assign or unassign.
  4. Click OK.
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