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Testing scenario 1: E-mail

Web Portal

1. Sign in to the Web Portal.
2. In My Store, request the service E-mail registration for password reset.
3. When prompted, provide a private e-mail address and click OK.
4. Identity Director will send a confirmation link to the private e-mail address.

   

5. Click the confirmation link. Upon successful confirmation, the following page is shown in the Web Portal:

   

6. Click Finish and sign out from the Web Portal.
7. The sign in page of the Web Portal contains a Reset Password link:

   

8. Click the link and provide identification for the test user:

   

9. Specify the Windows (Active Directory) user account of the test user.
10. Type the captcha characters shown and click Next.
11. Upon successful identification, Identity Director will send a confirmation link to the private e-mail address.

    

12. Click the confirmation link. Upon successful confirmation, the following page is shown in the Web Portal:

    

Ivanti Automation will perform the actual password reset. The new password will be e-mailed to the user’s private e-mail address.

You can use this password to log on to Microsoft Windows and to sign in to the Identity Director Web Portal

Windows

In this scenario, users can reset their password from the Windows logon screen.

1. Click Reset Password in the upper right corner of the logon screen.
2. Specify the Windows (Active Directory) user account of the test user.
3. Upon successful authentication, a confirmation link will be sent to the private e-mail address.

Ivanti Automation will perform the actual password reset. The new password will be e-mailed to the user’s private e-mail address.

You can use this password to log on to Microsoft Windows and to sign in to the Identity Director Web Portal

If you encounter problems, please visit the Ivanti Community for troubleshooting resources and known issues.