Scenario 4: Configure e-mail integration

When a service is delivered or canceled, a notification message is sent to the Web Portal for each workflow action that requires user interaction. However, a user is probably not signed in to the Web Portal the entire day to check for new notifications. Therefore, it may be useful to configure E-mail Integration and have them sent by e-mail. Depending on configuration, these e-mails contain a link that opens the Web Portal. E-mail Integration requires a functional e-mail client.

In this scenario, you will configure E-mail Integration and request the service Adobe Illustrator.