Configure qualification auditing on the Transaction Engine

You can audit qualification events on the Transaction Engine. These are events in which the Transaction Engine re-evaluates which users qualify for which services, for example when you make changes to people or services.

Qualification auditing is meant for troubleshooting purposes only. Because it leads to a database overhead and impacts the performance of the Transaction Engine, you should only enable qualification auditing when needed.


  1. Navigate to the installation location of the Transaction Engine. The Transaction Engine is installed by default at C:\Program Files\RES Software\IT Store\Transaction Engine.
  2. Open the resote.exe.config file and change the following lines:

    <setting name="QualificationAuditHistoryInDays" serializeAs="String">
    <setting name="EnableQualificationAudit" serializeAs="String">
  3. Restart the Transaction Engine service for the changes to take effect.


  • The value of QualificationAuditHistoryInDays specifies the retention period of the audited data. By default, the data is deleted after 30 days.
  • The value of EnableQualificationAudit enables or disables qualification auditing. By default, qualification auditing is disabled.
    • True enables auditing
    • False disables auditing