Reprovision services

Below you can find two examples of the Start Delivery option When subscribers still qualify after organizational change (reprovisioning).

Example 1: Change the job title of a person automatically, based on classification

Consider the following scenario:

  1. You configure the Organizational Attribute JobTitle.
  2. You configure the organizational elements Roles\Finance Assistant and Roles\Payroll Specialist.
    • For Roles\Finance Assistant, the Organizational Attribute has the value "Finance Assistant".
    • For Roles\Payroll Specialist, the Organizational Attribute has the value "Payroll Specialist".
  3. You configure a service that sets the job title for a person.
  4. People qualify for the service when they are classified in the organizational element Roles or any of its subitems (Roles\*).
  5. You select the option When subscribers still qualify after organizational change (reprovisioning) in the delivery trigger of the service.
  6. The service is delivered with the placeholder value #Subscriber.Role[JobTitle].
  7. A person is classified in the organizational element Roles\Finance Assistant.

When this person subscribes to the service, the placeholder value #Subscriber.Role[JobTitle] resolves as "Finance Assistant". If the classification of the person changes from Roles\Finance Assistant to Roles\Payroll Specialist, he still qualifies for the service. Because of the trigger option, the service is reprovisioned with the new Organizational Attribute values. The placeholder value #Subscriber.Role[JobTitle] now resolves as "Payroll Specialist".

Example 2: Change the mailing list of a person automatically, based on classification

Consider the following scenario:

  1. You configure the Organizational Attribute MailingList.
  2. You configure the organizational elements Departments\Finance and Departments\HR.
    • For Departments\Finance, the Organizational Attribute has the value "Finance mailing list".
    • For Departments\HR, the Organizational Attribute has the value "HR mailing list".
  3. You configure a service that sets the mailing list for a person.
  4. People qualify for the service when they are classified in the organizational element Departments or any of its subitems (Departments\*).
  5. You select the option When subscribers still qualify after organizational change (reprovisioning) in the delivery trigger of the service.
  6. The service is delivered with the placeholder value #Subscriber.Departments[MailingList].
  7. A person is classified in the organizational element Departments\Finance.

When this person subscribes to the service, the placeholder value #Subscriber.Departments[MailingList] resolves as "Finance mailing list". If the classification of the person changes from Departments\Finance to Departments\HR, he still qualifies for the service. Because of the trigger option, the service is reprovisioned with the new Organizational Attribute values. The placeholder value #Subscriber.Departments[MailingList] now resolves as "HR mailing list".