Security Controls

Some Patches Must be Manually Acquired from the Vendor

Sometimes a patch cannot be downloaded by Security Controls. This can happen for a number of different reasons. For example, the patch might be an ISO that represents a missing Windows 10 product level, it might be an old patch that has been removed by the vendor, a login to the vendor website might be required to access the patch, the patch might have been only available via a temporary link, etc.

If a patch cannot be downloaded, the phrase Acquire from vendor will be displayed in the Download method column in Machine View, in Patch View and on the Deployment Configuration dialog.

In order to deploy these patches, they must be manually downloaded, renamed and then saved to the correct directory on the console machine. The exact process is as follows:

1.Select the patch in Machine View or Patch View and then click Download information.

Information on downloading the patch from the vendor's website will be displayed in a browser.

2.Follow the instructions for downloading the patch to the console machine.

3.Determine the correct name to use for the patch within Security Controls.

Oftentimes the patch name used within Security Controls is different than the name given by the vendor. This is done to avoid duplicate names. To determine the correct name, locate the patch within Patch View or Machine View and view the file name information.

4.Rename the patch to exactly match the naming convention used within Security Controls.

5.Move the patch to the patch download directory.

The default location is C:\ProgramData\LANDESK\Shavlik Protect\Console\Patches.

6.Refresh the view within Security Controls and verify that the patch shows that it is now downloaded.

Related Information

https://forums.ivanti.com/s/article/How-To-Supply-and-Deploy-Patches-That-Can-Not-Be-Downloaded


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