Web Access, Web Desk, and Self Service

Three applications are delivered using Web Access: Web Desk, Self Service, and Service Catalogue.

• Web Desk is the analyst-focused web application that enables analysts to access the day-to-day features that they need through a web browser.
• Self Service is an end-user application that enables end-users to search the knowledge base, view the status of their requests, and raise new incidents or requests as required.
• Service Catalogue enables end-users to view and request services that have been made available to their groups or roles. You can access Service Catalogue from either Web Desk or Self Service.

Web Access is not supported on mobile devices. To access Service Desk or Asset Manager on a mobile device, use Ivanti Workspaces.

Analysts can access all of these Web Access products; end-users, however, can access only Self Service and Service Catalogue. Analysts can switch between Web Desk and Self Service by clicking in the toolbar.

Self Service and Web Desk use the same design and administration components in the Ivanti Console.

For information about maintaining Service Catalog, see Ivanti Service Catalogue.

All of the administration features, and the majority of the design features for all of these Web Access applications are accessed from the Ivanti Console.