Searching and using knowledge

After you have configured your knowledge database, added data to it, and built it, you can use the knowledge contained in it to help you to resolve issues. This chapter describes how to search for information in the knowledge database, and how to associate knowledge with processes. You can find out about:

• Searching for knowledge manually
• Background searching while you are working
• Linking knowledge results to a process
• SnapIT: Automatically searching for text extracted from an image