Dashboards

This topic applies to systems using a Service Desk or Universal license only.

The following Incident dashboard is provided in the Analyst Workspace section of the Workspaces navigation bar, and a similar set of links is available as a Incident Management shortcut group in Web Desk.

See also Home Dashboard, which also includes links to the Incident Management module.

The following links are available:

New Incident – creates an instance of the Full Incident process (see Incident Management: Full Incident)

Unassigned Incidents – displays the My Group's Unassigned Incident Workload query results

All Open Incidents – displays the Open Incidents query results

Resolved Incidents – displays the All Resolved Incidents query results

Task List – displays the My Group's Incident Tasks query results

The following gadgets are available under the links:

Incident Search

Purpose:	Search for incidents
Type:	Search
Module:	Incident Management
Object:	Incident

Major Incidents

Purpose:	Lists the current, active major incidents
Type:	Data Grid
Module:	Incident Management
Object:	Incident
Query:	Active Major Incidents
Sort By:	Reference Number

Incidents By Response Level

Purpose:	Incidents grouped by response level
Type:	Column Chart
Module:	Incident Management
Object:	Incident
Query:	Open Incidents by Response Level
Group By:	Response Level

Incidents By Status

Purpose:	Incidents grouped by status
Type:	Donut Chart
Module:	Incident Management
Object:	Incident
Query:	Incidents By Status
Group By:	Status

My Incident Workload

Purpose:	Lists Incidents assigned to me
Type:	Data Grid
Module:	Incident Management
Object:	Incident
Query:	My Incident Workload
Sort By:	Created On (descending)

My Group's Incident Workload

Purpose:	Lists Incidents assigned to my current group
Type:	Data Grid
Module:	Incident Management
Object:	Incident
Query:	My Group's Incident Workload
Sort By:	Created On (descending)