Window views

This topic applies to systems using a Service Desk or Universal license only.

This section describes the window views that are associated with the Incident Management module. You will need to configure appropriate View Selection Rules to use these window views.

For more information about window views, see Publishing windows.

Administrators

Incident Management.Incident

Index	Process	Action	Object State	Window
1	-	-	Any	Admin Incident

Incident Management.Note

Index	Process	Action	Object State	Window
1	-	-	Any	Admin Note

Incident Management.Resolution

Index	Process	Action	Object State	Window
1	-	-	Any	Admin Resolution

Incident Management.Task Incident

Index	Process	Action	Object State	Window
1	-	-	Any	Admin Task

Default

Incident Management.Incident

Index	Process	Action	Object State	Window
1	-	Complete Mandatory Data	Any	Mandatory Fields
2	-	-	New	Analyst New Incident
3	-	-	Update	Analyst Update Incident

Incident Management.Task Incident

Index	Process	Action	Object State	Window
1	-	-	New	Analyst Task New
2	-	-	Update	Analyst Task Update

End User

Incident Management.Incident

Index	Process	Action	Object State	Window
1	-	-	New	End User New Incident
2	-	-	Update	End User Update Incident

Incident Management.Note

Index	Process	Action	Object State	Window
1	-	-	Any	End User Note