Dashboards

The following Request dashboard is provided in the Analyst Workspace section of the Workspaces navigation bar, and a similar set of links is available as a Request Management shortcut group in Web Desk.

See also Home Dashboard, which also includes links to the Request Management module.

The following links are available:

New Request – creates an instance of the Request Triage process (see Request Management: Request Triage)

Unassigned – displays the My Group's Unassigned Request Workload query results

All Open Requests – displays the Open Requests query results

Task List – displays the My Group's Request Tasks query results

The following gadgets are available under the links:

Request Search

Purpose:	Search for incidents
Type:	Search
Module:	Request Management
Object:	Request

Provisioning

Purpose:	Lists the requests currently being provisioned by my group
Type:	Data Grid
Module:	Request Management
Object:	Request
Query:	Requests Being Provisioned by my Group
Group By:	Item Requested

Requests By Status

Purpose:	Requests grouped by status
Type:	Column Chart
Module:	Request Management
Object:	Request
Query:	Requests By Status
Group By:	Status

My Request Workload

Purpose:	Lists Requests assigned to me
Type:	Data Grid
Module:	Request Management
Object:	Request
Query:	My Request Workload
Sort By:	Created On (descending)

My Group's Request Workload

Purpose:	Lists Requests assigned to my current group
Type:	Data Grid
Module:	Request Management
Object:	Request
Query:	My Group's Request Workload
Sort By:	Created On (descending)