Open topic with navigation

Configuring general settings

Use the Settings utility's General tab to configure:

• Outgoing SMTP e-mail server: Enter your outgoing e-mail server information here. For more information, see the next section.
• E-mail from address: The name you want to be displayed in the "From" field of any Asset Lifecycle Manager-generated e-mail messages (approval actions, notifications, requests, etc.).
• Web server URL: This field is automatically filled in. If you've moved the Web server, you can enter the new URL here.
• Service impersonation user: This is the user that the LANDesk Service Management service runs as. This is important when the service is trying to access files on different servers with synchronization or with certain workflow actions, such as the execute script action. By default, this service is set up to run as the network service. Change this user to an account that has access to the resources Asset Lifecycle Manager will be accessing on other servers.
• Hide approve with conditions option: When approvers open Asset Lifecycle Manager-generated approval requests to approve or deny a request, they can also require conditions for approval. While this allows approvers more flexibility, it can also result in ambiguous or delayed completion of workflow processes. If you want to hide this option, check this box.
• Require comments and time to complete manual task: When task recipients return to a workflow-generated task assignment to mark a task as "completed" or "unable to complete", they are also prompted to indicate how long the task took to complete and to add any personal comments. If you don't want task recipients to receive this prompt, you can hide it by clearing this box.
• Allow deletion of multiple assets in the Web console: When checked, this creates a checkbox column on the far left of the asset list, from which the user can delete multiple assets. Users can also select all assets in the list for deletion by selecting the checkbox at the top of the column. To delete single asset instances, users must click the checkbox of an asset to select it, then click Delete.

Outgoing e-mail server

You need to enter SMTP e-mail server information and provide an e-mail address for messages sent by Asset Lifecycle Manager (for example, smtp.yourcompanyname.com). Your SMTP e-mail server should not be confused with your exchange server.

To specify your SMTP e-mail server

1. Click Tools > Settings and click the General tab.
2. Enter your outgoing SMTP e-mail server information.
3. Insert an e-mail address for the system, then click OK. The e-mail address you provide won't be verified as a valid address, but will be displayed as the Sender for all workflow-generated e-mails.
4. Click OK.

When approvers open Asset Lifecycle Manager-generated approval requests to approve or deny a request, they can also require conditions for approval. While this allows approvers more flexibility, it can also result in ambiguous or delayed completion of workflow processes. You can disable conditional approvals by checking the box next to Hide approve with conditions option.

Similarly, when task recipients return to a workflow-generated task assignment to mark a task as "completed" or "unable to complete", they are also prompted to indicate how long the task took to complete and to add any personal comments. If you do not want task recipients to receive this prompt, you can hide it by clearing the box next to Require comments and time to complete manual task.

Since many SMTP e-mail servers require authentication, you may need to set up anonymous security for outgoing e-mail from the server (localhost). You can set up a local relay and configure the security so it only allows e-mails from the localhost.