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Un-enroll mobile devices

If a user wants to remove his mobile device from management, he can uninstall the Agent just as he would any app. Users who have iOS devices that are being managed need to go into Settings > General > Profiles and remove the MDM profile. If the profile is password protected, the user is prompted for the password in order to remove the profile.

When a user uninstalls the apps, it does not remove the device from the Network view or the Mobility tool. An administrator can unenroll a device through the console in one of three ways:

  • Selective wipe: Removes the MDM profile and the associated settings from the device.
  • Selective wipe + delete: Removes the MDM profile from the device and the device from inventory.
  • Factory reset: Removes the device from inventory and returns the device to factory settings, meaning the agent will be removed from the device.

For more information, see Wipe a mobile device .

On android devices the wipe options also remove device administrator privileges for the agent.

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