Using remote control [Web console]

Remote control lets you diagnose and troubleshoot device problems. During a remote session, you can do anything on the remote computer that a user sitting at it could do, while using the keyboard layout of your computer. All of your actions happen in real time on that computer. Remote control allows you to:

  • Fix software and identify hardware problems quickly by allowing authorized users to check and take control of a computer remotely
  • Access remote files
  • Transfer files in either direction
  • Execute remote applications
  • Remote reboot

Set remote control access to users through the Role-based administration tool. If you have integrated or certificate-based security, the remote control right can be set to exclude days of the week and/or hours of the day. If a user is remote-controlling a machine, and this user has a time constraint added to the remote control right, the session will no longer work after the ending time of the constraint is reached.

Prerequisites for using remote control

  • To use remote control from the console, you must first install the remote control viewer. You need administrative privileges on the local computer to install the viewer, which you are prompted to download the first time you access the remote control page. If necessary, you can uninstall the remote control viewer using the Windows Control Panel's Add/Remove Programs applet. Look for IvantiEndpoint Manager Remote Control Console in the program list.
  • To be remote-controlled, Windows devices must have the product remote control agent installed and loaded. This agent is installed by one of the following actions:
    • Create an agent configuration task in the console and schedule a deployment to the device
    • Map a drive from the device to the core server and run the appropriate agent configuration

    This agent may be loaded as a resident service in order to provide immediate access to the machine, or (if you have certificate-based security) it may be installed as an on-demand agent that loads only when needed.

  • Additionally, you can install the remote control mirror driver to improve the performance of detecting, capturing, and compressing screen changes if the device CPU is slower (< 2.0 GHz) or the network is fast (> 100 MBbs) . Note that remote control doesn't support DOS graphics or full-screen DOS windows. The command prompt window may not display initially when using the mirror driver. If this occurs, minimize the window, then maximize it.

Using remote control

To remote control a device using the Web console
  1. In any My devices list, right-click the icon of the device you want to connect to and select Remote control.

    You can also select the device and, in the action pane, click Properties > Remote Control.

    This action opens the Ivanti Remote Control Viewer. Other remote options include KVM remote control for Intel vPro devices and a browser-based HTML 5 remote control.

  2. If you prefer to use another type of remote control, click Remote access > Remote control in the Web console toolbox. Select Direct, KVM, or Browser-based, and then specify the device name or IP address of the device you want to control.

You can also remote control more than one computer at a time. After starting one session, return to the Web console and select another computer.

For information about Linux device remote control, see Accessing remote Linux devices [Web console].