Management and Security

Using the health dashboard [Web console]

The health dashboard is a simple, high-level, uncluttered view of your devices. It represents each device with an icon that shows the device's current health. The devices viewed in the health dashboard are based on scopes and roles. The health dashboard is movable and configurable. The health dashboard displays the overall health of all the devices in the view, listing the number of devices by state (X number of devices in Critical state, X number of devices in Normal state, and so on). You can view a graph and device list or undock the graph and view that by itself on your workstation or a group monitor.

When you right-click a device's icon, you can select basic troubleshooting items, such as ping, trace route and remote control (if the device is managed). You can also select View details, which opens the Real-time Inventory and Monitoring console.

To open the health dashboard
  1. In the Ivanti Management console, click Tools > Reporting/Monitoring > Health Dashboard.

    The health dashboard opens in a Web browser. It displays the devices listed in the All devices group. If devices are listed multiple times in All devices, they are listed multiple times in the health dashboard.

  2. To avoid listing devices multiple times:
    • Configure options for duplicate device name handling in Configure Ivanti Software Services (in the Ivanti® Endpoint Manager, click Configure > Services).
    • When customizing columns in the device view, avoid choosing an attribute that results in listing a device multiple times. For example, selecting software applications can list a device multiple times because it is listed once for each unique software application installed.

NOTE: For dialogs and windows to display properly, the Endpoint Manager Web server must be added to the allowed list of the browser's popup blocker.

To view the Real-time Inventory and Monitoring console
  • In the health dashboard, double-click a device.

The Real-time Inventory and Monitoring console lists basic inventory and system information, as well as a remote control option, monitoring and performance alert settings, and power options.

For more information see Viewing the Real-time Inventory and Monitoring console [Web console]

To view device properties
  • In the health dashboard, right-click a device, then click Properties.

You can view the device name, IP address, the percentage of CPU and memory usage, and the amount of hard disk space remaining. Viewing Properties connects to that device to gather real-time information on key metrics such as storage space and memory used.

If the device is offline (or unable to communicate on the network), the Properties dialog box reports an error.

NOTE: If the Real-time Inventory and Monitoring option is not installed with the Ivanti agent on a device, the Properties option does not display when you right-click the device.

To perform basic troubleshooting tasks

The health dashboard provides basic troubleshooting functionality, such as pinging the device, remote control (if the device is managed), and access to a device's device information console.

  1. To remote-control a device, right-click the device and select Remote control.
  2. To ping a device, right-click the device and select Ping device.
  3. To send a trace route command to a device, right-click the device and select Tracert device.
To sort devices by name or health status
  1. In the health dashboard toolbar, click the Sort By drop-down list.
  2. Select either Name or Health.
To dock the health dashboard graph
  1. In the health dashboard toolbar, click Dock graph.

    A dockable window opens, which displays the graph and basic status information.

  2. To return the graph to the main health dashboard window, click the Dock graph button again.
To view devices by status category
  1. In the health dashboard toolbar, click the View drop-down list.
  2. Select a health status option (Normal, Warning, Critical, or Critical/warning).

NOTE: You can also click a bar (or pie section) on the graph to view only devices matching that status.

To refresh the health dashboard

After you add new devices to the My devices list, you must manually refresh the health dashboard to view any of these new devices. To do this, click the Refresh button on the health dashboard toolbar.

This adds and removes devices from the list, and updates the status of each device. You don't need to manually refresh the health dashboard to view current device health. When the health of any monitored device changes, the health dashboard automatically refreshes its device icons to reflect current device health.

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