Agent Watcher help

This section contains the following help topics that describe Agent Watcher dialog boxes.

About the Setting list dialog box

Use this dialog box to manage your settings. Once configured, you can apply settings to managed devices through an agent configuration or a change settings task.

Agent Watcher allows you to create multiple settings that can be applied to devices or device groups.

This dialog box contains the following options:

  • New: Opens the settings dialog box where you can configure the options.
  • Edit: Opens the settings dialog box where you can modify the selected settings.
  • Copy: Opens a copy of the selected settings as a template, which you can then modify and rename.
  • Delete: Removes the selected settings from the database.
  • Use selected: Closes the dialog box and makes the selected setting the default for that agent configuration.
  • Close: Closes the dialog box, without applying any settings to the task.

About the Agent Watcher settings dialog box

Use this dialog box to create and edit Agent Watcher settings.

Agent watcher settings determine which services and files are monitored and how often, as well as whether the utility remains resident on the device.

This dialog box contains the following options:

  • Name: Identifies the settings with a unique name.
  • Agent Watcher remains resident: Indicates whether the LDRegwatch.exe (Agent Watcher executable) remains resident in memory all of the time. If you don't select this option, LDRegwatch.exe remains in memory only long enough to check the selected services and files at the scheduled time.
  • Monitor these services: Specifies which critical services will be monitored with the Agent Watcher settings.
  • Monitor these files: Specifies which critical files will be monitored with the Agent Watcher settings.
  • Polling interval: Specifies how often you want Agent Watcher to monitor the selected services and files. The minimum value for this interval is 30 seconds.
  • Check for changes to these settings on the core server: Automatically compares the current version of the selected Agent watcher settings with the one deployed to target devices (at the interval specified below). If the settings have been modified during that time span, the new settings are deployed and Agent Watcher is restarted with the new settings.
    • Interval to check: Specifies the time period of the recurring comparison of Agent Watcher settings.

IMPORTANT: Services you're not deploying should not be selected for Agent Watcher monitoring
When configuring Agent Watcher settings, don't select services you don't intend to install on target devices. Otherwise, the core server will receive alerts for services not being installed that weren't installed on purpose. However, note that even if a service that isn't installed is selected to be monitored, alerts are not sent saying that the service can't be restarted or that its startup type can't be changed

About the Update Agent Watcher settings dialog box

Use this dialog box to update Agent Watcher settings on target devices, and to enable or disable the Agent Watcher utility on target devices.

If Agent Watcher is not active on the selected workstations, select the Use Agent Watcher check box, configure the Agent Watcher settings, and then click OK. Agent Watcher will be activated after the configuration is pushed down to the selected devices. To change which files or services are monitored, click the Configure button to display the Agent Watcher Settings dialog box.

With the Update Agent Watcher Settings dialog box you can also deactivate the Agent Watcher by clearing the Use Agent Watcher check box and clicking OK.

This dialog box contains the following options:

  • Use Agent watcher: Enables the Agent watcher service on target devices.
  • Choose an Agent Watcher setting: Specifies which setting is used for the task. Select one of the settings from the list, or click Configure to create new settings.

Once the OK button is selected, all the selected devices are updated with the new settings, and a status message appears.