Configure agent discovery

Agent discovery is the process used to find managed devices that have the standard Ivanti agent or remote control agent installed. These two agents provide the following capability:

  • The standard Ivanti agent: Enables the PDS (ping discovery service). If the standard Ivanti agent is installed on a device, you can schedule software distributions and device setup configurations.
  • Remote control: Lets you remotely access and control a device.

Agent discovery uses TCP/IP to verify agents running on the devices.

IP addresses are used as search criteria in order to perform standard Ivanti agent discovery with TCP/IP. Endpoint Manager looks for the standard Ivanti agent and remote control agent on devices within a specific range of IP addresses. This range of addresses is implied by the IP network address you supply.

If you don't designate subnet network addresses when searching on TCP/IP, discovery is performed only on the network segment where the console initiating the discovery resides. For example, if you've installed four consoles, each residing on a different network segment, you would have to initiate four scans, one from each of the four consoles.

On network segments where consoles don't exist, you must use subnet network addresses to access the information on that network segment.

NOTE: If you have one or more firewalls on your network, agent discovery can't be used to search outside firewalls, because firewalls generally limit the flow of packet traffic to designated ports.

The agent discovery defaults are to do discovery for only the selected device. You can adjust the discovery options by following the steps below.

To configure agent discovery options
  1. Click Configure > Agent status options.
  2. Select the discovery and refresh options you want. For more information about the options, click the Help button.
  3. Click OK.