Viewing Client data storage

The Client data storage tool (Tools > Configuration > Client data storage) lets you view encrypted client data. Currently, this tool shows data for Windows devices with BitLocker enabled, macOS devices with FileVault enabled, and macOS/iOS/iPadOS devices with activation lock enabled via Endpoint Manager. Use this tool if you need to retrieve a device's BitLocker/FileVault recovery key or activation lock bypass codes.

For more information, see Windows BitLocker key recovery, Enabling macOS FileVault encryption, or Activation lock (Apple).

To retrieve encrypted client data

1. Click Tools > Configuration > Client data storage.
2. In the Devices tree, double-click the device you want.
3. In the Client data dialog box, select the Client data item matching the data you want, and click the export toolbar button.
4. Select a location for the resulting text file.
5. Open the text file in an editor and view the recovered key/code.

You can also retrieve recovery keys from the Network view. In the Network view, right-click the device you want, then click Security and Patch > Recover keys > BitLocker or FileVault, depending on the device type you selected.