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Remote control Mac devices

You can remote control a Mac device from the console. Before you can perform any remote control tasks, you must connect to the target device. Only one viewer can communicate with a device at a time, though you can open multiple viewer windows and control different devices at the same time.

NOTE: Mac devices only support HTML 5 remote control.

For more information about using remote control in Endpoint Manager, see HTML remote control

Connect to a Mac device with a Resident Agent

For Mac devices with a resident agent, you can connect to and remote control it through the console.

To connect to a device with an agent
  1. In the Network view, right-click the device you want to remote control, and then click Remote control, Chat, File transfer, or Remote execute.
  2. Once the viewer window appears and connects to the remote device, you can use any of the remote control tools available from the Tools menu, such as chat, file transfer, reboot, inventory, or remote control.
  3. To end a remote control session, click File > Stop connection.

NOTE: Clipboard sharing and draw features are not supported on Mac devices.  

Connect to a Mac device without a Resident Agent

For Mac devices without a resident agent, administrators can give you access to download a standalone client through the CSA. Upon opening this file, you must manually connect to your CSA. Once connected, an administrator can remote control the device through an open browser and perform actions such as chatting, file transfers, and remote executions.

The instructions below are for how a user makes their Mac device available for remote control access by an administrator. The instructions for how to open a remote control session through the CSA are covered on the Handling remote control sessions for Mac devices through the CSA

To open a CSA connection for administrators to perform remote control actions

1.From the Mac device you wish to allow remote control access, you must download the RCClient.dmg file. You can access this file by navigating to the CSA home page (http://<CSA name or IP address>) and clicking Remote Assistance Client > Download. Uploaded clients display at the bottom of this page.

2.Once downloaded, open the file. You are prompted to enter the CSA URL. If you downloaded this client from the CSA, then this field should automatically populate.

3.Click Launch to open the connection between CSA and your device. Your IT administrator may now remotely control the device.

Once the remote control session is over, you can simply remove or close the file. No further remote control sessions may be established on the device until the file is opened and launched once more.

Mac keyboard emulation

Mac keyboards have some keys that PC keyboards don't have. When remote controlling a Mac device, the following keys are used on the PC keyboard to emulate a Mac keyboard:

  • The Alt key maps to the Command key.
  • The Windows key maps to the Option key.

You need to have system key pass-through enabled in the remote control viewer window for the Alt and Windows keys to pass their Mac mappings.

Inactivity timeout

The inactivity timeout specifies a period of time (10 minutes by default), after which, if the client hasn’t received mouse or key moves, the session is terminated. Similar to a screen saver, it prevents others from using the remote computer if it is left unattended.


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