Patch user feedback
Ivanti Patch Manager 2018.3 added a new patch user feedback feature. When enabled, this feature installs a special agent on Windows endpoints that monitors file changes and deletions made by patches. It also identifies application crashes and reports this data to the core server. The patch impact analysis feature relies on this agent to gather data.
- Click Tools > Configuration > Agent Configuration > Distribution and Patch. Double-click an existing configuration or right-click and create a new one.
- Select the User Feedback page, and enable Allow the user to report broken applications. If you want to Hide the user interface on managed devices, select that option too.
- Click Save.
- Deploy the updated agent setting.
On endpoints, the user feedback tool is in the system tray with this icon and a "Report an application" label. The dialog box has a list of running applications. Users can select an application from the list, select the type of problem they were experiencing, and they can type additional information if they want. If the application users want to report isn't in the list, users can make sure it's launched and refresh the list.
These are the experience types users can choose from:
- Application running slow
- Application not responding
- Application does not work as expected
The feedback from this tool appears in the Security activity tool under the Broken applications tree item. The feedback items include the application name, version, detected associated patches (if available) and the user's selections in the Report an application dialog box.