Remote control

Ivanti® Endpoint Manager 2018.1 introduces a fast and modern HTML5 WebSockets (WS) remote control engine. It uses a new browser-based viewer container that is preconfigured to securely manage your remote connections. Remote control WS sessions are initiated through a connection to the core server. Once the core authenticates the session, the local and remote devices communicate directly with each other.

The new HTML5 remote control WS engine is deployed with Endpoint Manager 2018.1 or later agents. The support for older HTML5 and Windows console-based remote control agents is also enabled by default, but you can disable them in agent settings.

To use remote control WS in Endpoint Manager versions 2019.1 and newer, in the network view or network map, right-click the device you want and click Remote Control. The viewer will launch, authenticate your session, and begin remote control. The right-click option in versions older than 2019.1 will be Remote Control WS.

Currently, the new remote control WS engine supports the following features:

  • Keyboard support, including international and special key support. Generally, if a browser can detect the key or key combination you're sending, the corresponding character or combination should be reproduced on the remote device.
  • Video, up to 1920x1920. Higher resolutions will be scaled down to the supported maximum.
  • Multiple monitors, either viewed individually or all at once
  • Mouse
  • Clipboard text
  • Multiple simultaneous remote control sessions to a single device. If permission required is enabled, remote users must grant permission individually for each remote control request.

The following features aren't currently available:

  • Communication through an Ivanti Cloud Services Appliance
  • Chat (we suggest using Windows Notepad as an alternative)

Users being remote controlled will see a green border around the edges of their screen. If the Floating desktop icon option is enabled in the remote control agent settings, that will appear on both the local and remote device screens. Agent settings options such as File transfer and Run programs on remote device that aren't supported by the new remote control WS engine are ignored.

The viewer window has two controls at the bottom, a 1:1 Resolution button that enables\disables scaling, and a Close button that ends the session and returns you to the remote control WS viewer login page.