Remote control

IvantiĀ® Endpoint Manager uses a fast and modern HTML5 WebSockets (WS) remote control engine. It uses a browser-based viewer container that is preconfigured to securely manage your remote connections. Remote control WS sessions are initiated through a connection to the core server. Once the core authenticates the session, the local and remote devices communicate directly with each other.

Support for older HTML5 and Windows console-based remote control agents was discontinued after version 2021.1.

To use remote control WS, in the network view or network map, right-click the device you want and click Remote Control. The viewer will launch, authenticate your session, and begin remote control.

Currently, the new remote control WS engine supports the following features:

  • Keyboard support, including international and special key support. Generally, if a browser can detect the key or key combination you're sending, the corresponding character or combination should be reproduced on the remote device.
  • Multiple monitors, either viewed individually or all at once
  • Mouse
  • Clipboard text
  • Multiple simultaneous remote control sessions to a single device. If permission required is enabled, remote users must grant permission individually for each remote control request.

Users being remote controlled will see a green border around the edges of their screen. If the Floating desktop icon option is enabled in the remote control agent settings, that will appear on both the local and remote device screens.

The viewer window has additional controls at the bottom. A Resolution button that enables\disables scaling, and a Close button that ends the session and returns you to the remote control WS viewer login page.

The Full screen button toggles a full-screen view, and Alt+Tab passthrough when in full screen mode works on Chrome-based browsers, including the new version of Microsoft Edge. With this release you can also use a Windows host's Input Method Editor to create text in other languages on a remote device that is also running Windows.

It's also possible to launch the remote control viewer from the command line. For more information, see this article on the Ivanti Community: