Configuring HTML remote control settings (legacy, removed in 2022)

IMPORTANT: Legacy and HTML remote control support was removed in version 2022.

Generally, the HTML remote control settings match the classic remote control settings. You can still toggle view only, blank screen, lock keyboard and mouse, and so on, along with the performance and hotkey settings.

To adjust the HTML remote control settings
  1. In an active HTML remote control session, click the Settings button on the session toolbar.
  2. Adjust the settings you want.
  3. Click outside the dialog box to close it and apply your changes.

You can also adjust HTML remote control settings at the HTML remote control login screen by clicking the Settings button there. Your setting preferences are stored in a local browser cookie and will be remembered between remote control sessions on that browser.

General settings

  • Blank screen: Hides the remote device's screen so only the person running the remote control viewer can see the screen on the remote device.
  • Lock out keyboard and mouse: Disables the remote device's keyboard and mouse. Only the remote control viewer's keyboard and mouse will work.
  • Auto-hide menu bar: Hides the HTML remote control toolbar at the bottom of the window. The toolbar reappears when you move the mouse to the bottom.
  • Use alternate names: Depending on how you've configured the remote control agent on managed devices, users on a device that's being remote controlled can double-click the remote control status icon in the Windows system tray and see the computer name and user name of the administrator that is remotely controlling them. If you don't want your real computer or user names to be visible from remote devices for security reasons, you can specify an alternate user name and/or computer name that will appear in the remote control status dialog on remote devices. However, if auditing is enabled, the audit trail will reflect the real computer or user name, not the one specified in the settings.
  • Keyboard language: Specifies the keyboard language. Click the desired language in the list.

Performance settings

  • Suppress wallpaper: Substitutes a solid color for the remote device's wallpaper. When you do this, remote control doesn't have to send wallpaper updates when parts of the remote desktop are uncovered. Wallpaper often includes bandwidth-intensive images, such as photographs. These don't compress well and take time to transfer over slower connections.
  • Grayscale mode: Switches the session to grayscale mode, halving the amount of data transmitted. This preserves a high-fidelity desktop session.
  • Bits per pixel: Reduces the amount of color information transmitted. The maximum is 15 bits per pixel, the default. When the viewer reduces the color depth, the viewer has to map the full color palette from the remote desktop to a reduced color palette in the viewer. As a result, you may notice colors in the remote control window that don't accurately reflect the remote desktop. Grayscale mode is usually a better choice if you want to optimize performance and don't require a color session.

Hotkey settings

  • Close viewing session: Ends the current remote control session. The browser returns to the login screen.
  • Send Ctrl-Alt-Delete (Ctrl+Alt+D):  Sends Ctrl+Alt+Delete to the target device.
  • Send Ctrl+Esc (Ctrl+Alt+E): Sends Ctrl+Esc to the target device.
  • Refresh screen: Retransmit screen data from the remote computer.
  • Restart computer: Reboots the remote computer if the remote computer's remote control agent settings allow it.
  • View monitors: Shows the monitor selector. Use this if the remote computer has multiple monitors. This is the same as clicking the Monitors toolbar button.
  • Print screen: Copies a screen shot of the remote control session to the viewer's clipboard.
  • Screen capture: Saves a .png screenshot of the remote control session to the browser's default download folder. If the device being controlled has multiple monitors, there is a separate .png file for each active monitor.