Legacy remote control configuration
With Endpoint Manager 2019.1 and newer, device right-click remote control options have changed. Devices with 2019.1 and newer agents won't show right-click legacy remote control options. If you want newer agents to still allow the legacy remote control right-click options, follow the steps below.
To enable legacy and HTML 5 remote control right-click options
- Click Configure > Legacy RC Configuration.
- Select the Enable Legacy and HTML 5 Remote Control option.
- Select the Reason you're enabling this option. This is anonymously reported back to Ivanti and we appreciate your feedback.