Legacy remote control configuration

IMPORTANT: Legacy and HTML remote control support was removed in version 2022.

With Endpoint Manager 2019.1, device right-click remote control options have changed. Devices with 2019.1-2021.1 agents won't show right-click legacy remote control options. If you want newer agents to still allow the legacy remote control right-click options, follow the steps below.

To enable legacy and HTML 5 remote control right-click options
  1. Click Configure > Legacy RC Configuration.
  2. Select the Enable Legacy and HTML 5 Remote Control option.
  3. Select the Reason you're enabling this option. This is anonymously reported back to Ivanti and we appreciate your feedback.