Interact with remote control device users (legacy)
IMPORTANT: Legacy and HTML remote control support was removed in version 2022.
During a remote session, you will be interacting directly either with the remote controlled end user or with the device itself, or both. The remote control tool lets you open a chat window, transfer files, run programs on the device, or reboot the device. You can also save a transcript of a chat session for your own reference or as a copy for the user.
You can use the remote control viewer to remotely chat with a user at a remote device. This feature is useful if you need to give instructions to a remote user whose dial-up connection is using the only available phone line. Users can respond back using the chat window that appears on their screen. You can only use chat on devices that have the remote control agent installed. This feature works even if you're not viewing a remote device's screen.
If you want to save the messages from a chat session, you can. Any text appearing in the gray area of the chat session will be saved to a text file.
To chat with a user at a remote device
- Click Tools > Chat. A section of the viewer window turns into a chat area.
- In the lower left section of the chat area, type in a short message. Click Send.
Your message will appear in a chat window sdfson the remote device's screen. A user can respond by typing a message and clicking Send. The user also can click Close to exit out of a chat session.
To save messages from a chat session
- In the chat area of the viewer window, click Save.
- In the Save as dialog, type in a filename and click Save.
You can use the remote control viewer to transfer files to and from your computer to the remote device. In essence, this works as though you've mapped a drive to the remote device. You can only transfer files to or from devices that have the remote control agent installed. This feature works even if you're not viewing a remote device's screen.
To transfer files to a device
- Click Tools > File Transfer. Windows Explorer appears.
- Select a file to transfer by clicking the filename. From the file's shortcut menu, click Copy.
- Scroll down the Windows Explorer tree to Ivanti Remote Control. You should see the name of the remote device you're currently controlling.
- On the remote device, select a folder to paste the file to, then right-click and click Paste.
Similarly, you can also transfer files from a remote device to your computer.
You can launch programs on remote devices. Use the Run box on the viewer toolbar to enter the remote program's path and filename. Since the program will be launched on the remote device, the path and filename you enter must be present on the remote device.
To run a program on a remote device
- In the viewer's Run box, enter the program path and filename. If you don't know either, you can drop down the list and click Browse. This opens a dialog that allows you to browse the remote device's folders.
- Click the Remote execute button to the right of the Run box.
You can use the remote control viewer to remotely reboot a device. You can only remotely reboot devices that have the remote control agent installed. This feature works even if you're not viewing a remote device's screen.
To remotely reboot a device
- Click Tools > Reboot.
- In the Timeout (seconds) edit box, enter the time that a user will have before the device is rebooted. The maximum delay is 300 seconds.
- In the Remote user prompt box, type in a brief warning message that a user will see on the device before it's remotely rebooted.
- You can save your settings by clicking Save these settings.
- Click OK.
The warning message will appear on the device, with a countdown showing how much time remains before the reboot. The user has the option of clicking OK to immediately reboot, or Cancel to not accept the request. A message box will appear on your computer telling you if the user cancelled the request. If the reboot has taken place, you'll see a message in the session messages area of the viewer window.