Export and import distribution return code templates

Return code templates are stored in the core database, but you can export templates to an XML file and import them at other servers. If a distribution package is being synchronized through core synchronization, its assigned return code template is part of the synchronization data.

To export a return code template

1. Click Tools > Distribution > Distribution packages.
2. On the Distribution packages toolbar, click the Return code template manager button.
3. Click the template you want to export.
4. Click Export.
5. Browse for a path and enter a File name.
6. Click Save.

To import a return code template

1. Click Tools > Distribution > Distribution packages.
2. On the Distribution packages toolbar, click the Return code template manager button.
3. Click Import.
4. Browse for the XML file containing an exported template.
5. Click Open.