Management and Security powered by Landesk

Patch user feedback

Ivanti Patch Manager 2018.3 added a new patch user feedback feature. When enabled, this feature installs a special driver on Windows endpoints that monitors file changes and deletions made by patches.

On endpoints the user feedback tool is in the system tray with this icon and a "Report broken application" label. The has a list of running applications. Users can select an application from the list, select the type of problem they were experiencing, and they can type additional information if they want. If the application users want to report isn't in the list, users can make sure it's launched and refresh the list.

These are the experience types users can choose from:

  • Application running slow
  • Application not responding
  • Application does not work as expected
  • Other

The feedback from this tool appears in the Security activity tool under the Broken applications tree item. The feedback items include the application name, version, detected associated patches (if available) and the user's selections in the Report an application dialog box.

 

 


Was this article useful?    

The topic was:

Inaccurate

Incomplete

Not what I expected

Other