There are times when you need to deliver your query as a report, such as when a manager who has no access to Service Desk or Asset Manager needs information. At a basic level, a report is a way to display the results of a query in an easy-to-read format. The reports are generated as HTML, so they are easy to distribute, and anyone with a browser can view them. For example, you could publish them on your intranet site, send them as attachments to e-mail messages and so on.
You can create reports in two ways. The first is to base the report on an existing query. The second is to create a report from scratch.