The Report Designer

There are times when you need to deliver your query as a report, such as when a manager who has no access to Service Desk or Asset Manager needs information. At a basic level, a report is a way to display the results of a query in an easy-to-read format. The reports are generated as HTML, so they are easy to distribute, and anyone with a browser can view them. For example, you could publish them on your intranet site, send them as attachments to e-mail messages and so on.

Creating reports

You can create reports in two ways. The first is to base the report on an existing query. The second is to create a report from scratch.

If you know how to build queries, you can easily create a report. In the Report Designer, you select attributes, criteria and so on in the same way as queries.


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