Setting up Mail for outbound e-mail

You have already configured the Action Settings that happen when an e-mail is received. In addition to this content, you need to specify the mail server settings.

When an e-mail is generated, it is queued in the Outbound Mail Server until the server is polled to send and receive e-mails. You can configure the server settings using the E-mail Setup tree.

In addition to specifying the server details, you can choose whether you want to send your e-mails in HTML format, and whether you want to send replies to any CC Recipients. For information about configuring Mail to notify CC recipients, see Configuring Mail to include CC recipients in replies and notifications.

If you want to send your e-mails in HTML, then you need to know some HTML formatting. You don’t need a great deal of experience, but you should at least know the basics. For example: Thank you for your e-mail. Your {PROCESS} has been logged with the following ID: <STRONG>{IDENTIFIER}</STRONG>. This puts the Identifier in bold.

To configure the Outbound Mail Server settings:
  1. Start the Mail component.
  2. On the E-mail Setup tree, double-click Outbound Mail Server Settings.
    The Outbound Mail Server Settings window appears.
  3. Complete the details, then select the E-mail per Recipient check box to send separate e-mails to each recipient.

Alternatively, clear the check box if you want to send a bulk e-mail to all recipients.

  1. Select the Outbound E-mails to use Inbound Mail box check box if you want users to receive replies from the same address that they used to contact the service desk.
  2. Click to save the Outbound Mail Server settings.

To test that the connection details are correct, click on the toolbar. If the test is successful, then a test e-mail is sent to the From address.


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