If you have set up the desktop integration features of Service Desk or Asset Manager to integrate with Ivanti Endpoint Manager (LDMS) or Microsoft SCCM, then you can access the desktop management menu from within Web Desk. Your system may have also been designed to include links to external applications from the Actions list.
For more information about configuring desktop management and external applications from Service Desk or Asset Manager, see Desktop Integration.
For more information about these tools, refer to your Ivanti Endpoint Manager or Microsoft SCCM documentation. When using Endpoint Manager Remote Control, Web Desk first tries to use the HTML5 remote control client, but if this is unsuccessful (for example, if the agent does not support HTML5 remote control, or if the browser being used is unsupported for HTML5 remote control), then the legacy Windows client remote control application is used.
When you use the Ivanti Remote Tools, Ivanti SSH Tool, or Ivanti SFTP Tool menu items, a Details button appears in the window header that provides information about the remote connection.
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